Tyler was absolutely amazing to deal with

Service was great and the entire staff was pleasant and friendly. Emile was great and thorough I definitely recommend!

We went to Honda with crappy credit not much down and feeling hopeless. Reuben our sales person was patient and and helpful during our stressful process answering any questions and communicated well with us . I believe if it wasn’t for Ruben we wouldn’t be in anything. He did the dang thing .

Prompt service and good communication

I’m a senior citizen, and I know I can be "picky" — but I’m genuinely pleased to give a big shout‑out to Shottenkirk Honda of Decatur. After being rear‑ended at 50 mph and my much‑loved vehicle totalled, I was not happy about having to buy a replacement. From the moment I walked into Shottenkirk Honda, though, the staff impressed me with their professionalism and kindness.Tyus, the sales representative, was friendly, knowledgeable, and went above and beyond to make sure I was comfortable and confident in my purchase.Jesse, the pre‑owned car manager, patiently answered every one of my many questions and never rushed me. Alex, the finance manager, worked hard to arrange financing that fit my budget and made the process as smooth as possible.Every staff member I encountered performed their duties impeccably and always with a smile. I highly recommend this dealership to anyone shopping for a new or used vehicle — you won’t regret your time spent there.

Tyrone,Tyler, and Cody was absolutely amazing to me! I had an amazing experience !! And I got a brand new car! 1000% satisfied and I will send anyone that needs a car to them for sure!!!

Very prompt service!

Best customer service I have received at a dealership

Super friendly staff and competent staff

Kept me informed on what needed to be done on [the] vehicle.

I was interviewed on my criteria for purchasing a car. Tyler immediately presented a car that met those criteria. The demonstration drive showed me a car that is VERY favorable to my likes. The negotiation was above board & fair. Of course I purchased that car. I was not passed around in the process. Tyler handled it smoothly & completely. I am very pleased with the LENGTHY process.

Honda must be hurting for money that they need the customer to help pay their visa account. 3% surcharge ! I purchased two new honda from this location and then you have the balls to charge me 3% surcharge when i pay my service bill . If Honda cant afford their own charge card service fees JUST STOP TAKING THEIR CARDS .

The experience was very good. It was very quick compared to some we’ve been apart of. We appreciated Tyler and Cody. They were both very professional and extremely helpful.

Quick turn around for oil change appointments!

I was very pleased with the service I received.

Updated for warranty work completed on 29 Sep 2026. Another 5 star review do to excellent service. They quickly diagnosed the issue and likewise were able to fix it within an hour. I especially want to thank Emile Gonzalez, the Service advisor. She did an excellent job keeping me informed on the status of my vehicle. Thank you Emile for all you did. ----‐--‐---------------‐--‐‐-------------------------------- Shottenkirk recently completed the first oil change / service on our 2024 Honda. There initially was a small issue with a portion of the provided service however---Mary, the Service Manager immediately took care of the situation. She even coordinated to have a technician come to our home to ensure everything was taken care of. Customer service of this level is unheard of. I am extremely happy with our Shottenkirk took care of our service and am especially thankful for Mary and her focus on customer service. We will absolutely be back! Thank you

Great service experience! Everything was quick and easy, and I especially like the app they used to keep me updated throughout the process. I knew what was being recommended and what was happening with my car without having to track someone down for information. Best of all, they had everything finished even earlier than the estimated time. Very efficient and convenient – I’ll definitely be back.

I took my mom’s 2019 Honda CRV in for an oil change this afternoon. I would like to thank Cameron and Josh for their prompt service and kindness!Highly recommend ! Thanks everyone!

Good service. Good people. Talon was terrific to work with.

Excellent customer service department.